CUSTOMER CARE,
SHIPPING & RETURNS
Customer Care
We want you to get the best experience from us and your bike.
We will respond within 24 hours to all email enquiries, or the stubby holder is on us!
Customer aftercare for those lucky enough to have one of our bikes is everything.
That is why we offer phone support to our customers, 7am-7pm, 7 days a week.
Email us at sales@eorb.com.au or if your bike needs help, call us on 0414 751 823.
Shipping Policy
We want you to get on your bike asap.
Once we receive your order and the bike is in stock, we promise to do our bit and have it packaged up and out the door within 5 working days. Once shipped, we will provide you with tracking details of your order.
We ship all ebikes and accessories all across Australia!
Please see individual postage costs at check out.
Questions? Get in touch sales@eorb.com.au
Return Policy
We do not offer refunds or returns for change of mind on our bikes or other stocked products.
We do not refund delivery fees.
Damaged goods
We advise that you check the packaging of the goods as soon as they arrive.
Please do not sign for goods if you judge that the packaging or goods have been damaged during transit, as this may void any liability of the shipping company.
If you notice any damage to packaging or good please take a photo and email us at sales@eorb.com.au
*Some parts are covered under warranty.
See full Terms and Conditions page for specific details on warranty claims.
Product availability and online pricing
All items on our website are subject to availability and all prices are subject to change without prior notice. We try our very best to make sure all prices and availability on website are correct.